As a result of the COVID-19 outbreak we are currently working with reduced staff and following government guidelines are homeworking our staff where possible. Consequently our hold times are longer than we would like. We would therefore ask that unless your call is of an urgent nature you either call back another time or use our live chat facility.
We can handle more chats than we can calls due to the nature of them but if there is a slight delay in connecting, please do bear with us. So you are aware our average hold time is currently around 4 minutes and this is likely to remain the case for the foreseeable future so please do use the live chat facility if you are able.
Thank you for your patience and stay safe.